Privacy Policy

SENTO may collect information provided directly by users, information generated through use of the platform, and information received from third-party services. The types of information we may collect are described below.

Account Information

When you create or manage a SENTO account, we may collect information that you provide directly, which may include:

• Name
• Email address
• Phone number
• Organization or business name
• Business information
• Login credentials
• Account preferences
• Billing information

Contact Information Uploaded by Customers

Customers may upload information about their own audiences, which may include:

• Names
• Phone numbers
• Email addresses
• Groups or audience information
• Customer or contact identifiers
• Other information the customer chooses to upload

Campaign Information

Information generated through the use of the platform may include:

• Message content
• Campaign names
• Campaign dates and times
• Recipient information
• Links
• Delivery information
• Engagement information
• Campaign statistics
• Account activity

Technical Information

When you visit our website or use the platform, we may collect technical information, which may include:

• IP address
• Browser type
• Device information
• Operating system
• General location information
• Log information
• Website activity
• Cookies and similar technologies

SENTO may use the information we collect to:

• Provide and operate the SENTO platform
• Create and manage accounts
• Process and deliver communications
• Process payments
• Provide customer support
• Verify organizations and accounts
• Review campaigns for compliance and platform safety
• Monitor delivery and engagement
• Prevent fraud, abuse, and unauthorized activity
• Maintain security
• Improve platform performance
• Develop and improve products and features
• Analyze platform usage
• Communicate with customers about their accounts
• Comply with legal and regulatory requirements
• Enforce our Terms of Service and other policies

SENTO’s customers may upload contact lists containing personal information. This section explains how that information is handled.

SENTO generally processes this information on behalf of the customer that uploaded it. The customer is responsible for determining the purposes for which the information is collected and used, obtaining appropriate consent where required, and complying with applicable privacy and communications laws.

SENTO may process this information to:

• Store and manage contact lists
• Organize audiences
• Deliver communications
• Process opt-outs
• Maintain suppression lists
• Monitor campaign activity
• Provide analytics
• Prevent fraud and abuse
• Maintain platform security

SENTO does not own customer contact lists. Contact lists remain the responsibility of the customer that uploaded them.

SENTO may maintain opt-out and suppression information to help prevent communications from being sent to recipients who have requested not to receive them.

This information may be retained as necessary to honor opt-out requests, maintain compliance, protect recipients, and operate the platform.

SENTO may provide controlled links, redirects, and tracking features as part of its marketing platform.

When customers use these features, SENTO may collect information such as:

• Link clicks
• Date and time of clicks
• Campaign associated with the link
• Technical information
• Device or browser information

This information may be used to:

• Provide campaign analytics
• Monitor campaign performance
• Protect recipients
• Detect suspicious activity
• Prevent abuse
• Improve the platform

SENTO does not track users across unrelated websites unless such functionality is specifically implemented and disclosed.

SENTO may use cookies, pixels, local storage, and similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain security
• Understand website usage
• Analyze traffic
• Improve website performance
• Improve the platform

We use first-party cookies and privacy-focused, aggregated website analytics to understand how our website is used. We do not use advertising cookies and we do not allow third parties to use cookies on our website for targeted advertising.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

SENTO does not sell customer contact lists.

SENTO may share or disclose information when necessary to operate the service, including with service providers such as:

• Messaging and telecommunications providers
• Mobile carriers
• Hosting providers
• Cloud infrastructure providers
• Payment processors
• Security providers
• Analytics providers
• Customer support providers
• Email providers
• Other technology providers

These providers receive only the information reasonably necessary to provide their services.

SENTO may also disclose information:

• To comply with applicable law
• In response to valid legal requests
• To protect the rights, safety, and property of SENTO or others
• To prevent fraud, abuse, or security threats
• In connection with a merger, acquisition, financing, restructuring, or sale of assets

SENTO relies on third-party providers to operate certain portions of the platform. Examples may include telecommunications providers, payment processors, hosting providers, analytics providers, and security services.

Third parties may process information according to their own privacy policies and applicable agreements. Specific providers will be listed here once confirmed.

SENTO uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Possible safeguards may include:

• Access controls
• Authentication
• Encryption where appropriate
• Monitoring
• Secure infrastructure
• Internal security procedures

SENTO does not claim specific certifications such as SOC 2, HIPAA, ISO 27001, or PCI compliance unless such certifications have been obtained and confirmed.

No internet-based system can guarantee absolute security. We encourage customers to take reasonable steps to protect their own account credentials and information.

SENTO retains information for as long as reasonably necessary to:

• Provide services
• Maintain accounts
• Process transactions
• Maintain business records
• Honor opt-out requests
• Prevent fraud and abuse
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Protect the platform

Retention periods may vary depending on the type of information and the reason it was collected. Specific retention periods are not specified in this policy.

Customers are responsible for:

• Having an appropriate legal basis to collect and use contact information
• Obtaining required consent
• Providing required notices to their customers or contacts
• Honoring opt-out requests
• Complying with applicable privacy and communications laws
• Ensuring that information uploaded to SENTO is collected and used lawfully

Using SENTO does not transfer these legal responsibilities to SENTO. Customers remain responsible for their own compliance with applicable laws.

Depending on where a person lives, they may have certain rights regarding their personal information, which may include:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Data portability
• Withdrawal of consent where applicable

Rights vary by jurisdiction and may be subject to legal exceptions. SENTO does not claim to be subject to a specific state privacy law unless confirmed.

To submit a privacy request, please contact us at hello@sento.page.

SENTO may serve users outside the United States. Your information may be processed in locations outside the country where you live, subject to applicable law.

Specific international transfer claims are not made in this policy until the company’s actual infrastructure and providers are confirmed.

SENTO is intended for businesses, organizations, and other users and is not directed toward children.

SENTO does not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided information to us, please contact us so we can take appropriate steps to address it.

Customers may request deletion of certain account information and customer data, subject to:

• Legal obligations
• Outstanding transactions
• Fraud prevention
• Security requirements
• Opt-out/suppression requirements
• Legitimate business recordkeeping

Requests may be submitted to hello@sento.page.

SENTO may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised “Last Updated” date.

If changes are material, SENTO may provide additional notice where required by law.

Questions about this Privacy Policy can be sent to:

Separately from the messages our customers send through the platform, SENTO SOLUTIONS LLC operates its own text message program for people who sign up on sento.page. When you submit the sign-up form on our website, we collect the mobile number you provide, your name if you choose to share it, the exact consent wording shown to you, and the date, page, and device details of your submission so we can demonstrate that consent was given.

These numbers are used only to send SENTO account, product, and service notifications. Message frequency varies, and message and data rates may apply. Consent is not a condition of purchase. You can reply STOP at any time to unsubscribe or HELP for help.

Mobile information collected through this program is never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Phone numbers and consent records are shared only with the messaging and telecom providers that deliver the messages on our behalf, and only as needed to deliver them.